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One plant. One purpose. Standard shipping free on orders over $100 worldwide.

the specialist store

Privacy Policy.

We collect only what we need to fulfil your order and run the store, we protect it properly, and we never sell it. This page explains exactly what that means.

Last updated ·

Information we collect

We collect personal information only when it is needed to provide our services, fulfil orders and improve your experience.

Account and order information

  • Full name
  • Billing and shipping address
  • Phone number and email address
  • Order details and transaction records
  • Payment method information (never full card numbers)

Comments and interaction

When you leave a comment anywhere on the site, we collect what you enter in the form, plus your IP address and browser user-agent for spam detection and security.

Cookies and similar technologies are covered separately.

Cookie Settings

How long we keep it

We keep personal data only as long as needed for order fulfilment, account management, customer service, regulatory compliance, dispute resolution and enforcing our contractual rights.

Retention periods depend on the type of data, legal and regulatory requirements, operational needs and risk management. Some data may be kept longer to meet statutory obligations or to establish, exercise or defend legal claims.

When a retention period ends, the data is securely deleted, anonymised or otherwise made inaccessible, in line with applicable data protection law and our internal data governance policies.

How we protect it

We use commercially reasonable, industry-standard technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration and destruction.

  • SSL encryption for all data in transit
  • Secure, certified payment processing platforms
  • Firewalls and restricted access controls

We never sell, trade or rent your personal data.

When we share it

Personal data is disclosed only to carefully selected service providers where it is necessary to run the business and deliver your order, strictly for purposes we authorise:

  • Payment processing
  • Logistics and shipping
  • IT support
  • Regulatory and compliance functions

We may also disclose information where required by law, regulation, legal process or a government request, or where reasonably necessary to protect our legal rights, enforce our agreements, or prevent fraud or unlawful activity.

Your rights

You can ask us at any time to:

  • Access the personal information we hold about you
  • Correct anything that is inaccurate
  • Delete your data (subject to our legal obligations)
  • Restrict how we process it

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page, with the date it was last revised.

Contact

If you have any questions or concerns about this policy or your personal data, contact our support team. We are always happy to help.

Questions about your data?

Ask for a copy, a correction or deletion. Our support team will help.

Still deciding? Ask us on WhatsApp.

Specialists answer routine, dosage and shipping questions.