Information we collect
We collect personal information only when it is needed to provide our services, fulfil orders and improve your experience.
Account and order information
- Full name
- Billing and shipping address
- Phone number and email address
- Order details and transaction records
- Payment method information (never full card numbers)
Comments and interaction
When you leave a comment anywhere on the site, we collect what you enter in the form, plus your IP address and browser user-agent for spam detection and security.
Cookies and similar technologies are covered separately.
Cookie SettingsHow long we keep it
We keep personal data only as long as needed for order fulfilment, account management, customer service, regulatory compliance, dispute resolution and enforcing our contractual rights.
Retention periods depend on the type of data, legal and regulatory requirements, operational needs and risk management. Some data may be kept longer to meet statutory obligations or to establish, exercise or defend legal claims.
When a retention period ends, the data is securely deleted, anonymised or otherwise made inaccessible, in line with applicable data protection law and our internal data governance policies.
How we protect it
We use commercially reasonable, industry-standard technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration and destruction.
- SSL encryption for all data in transit
- Secure, certified payment processing platforms
- Firewalls and restricted access controls
We never sell, trade or rent your personal data.
When we share it
Personal data is disclosed only to carefully selected service providers where it is necessary to run the business and deliver your order, strictly for purposes we authorise:
- Payment processing
- Logistics and shipping
- IT support
- Regulatory and compliance functions
We may also disclose information where required by law, regulation, legal process or a government request, or where reasonably necessary to protect our legal rights, enforce our agreements, or prevent fraud or unlawful activity.
Your rights
You can ask us at any time to:
- Access the personal information we hold about you
- Correct anything that is inaccurate
- Delete your data (subject to our legal obligations)
- Restrict how we process it
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page, with the date it was last revised.
Contact
If you have any questions or concerns about this policy or your personal data, contact our support team. We are always happy to help.